Booking Terms & Terms of Use

These terms apply to stays booked directly with EDEN Host Co (operated by Aden Airbnb Management LLC, “Eden”, “we”, “us”) and to your use of edenhostco.com. Stays booked through Airbnb, VRBO or another platform follow that platform’s terms and cancellation policy instead. By sending a booking request or paying for a stay, you agree to these terms.

1. Booking requests and confirmation

Sending a request on our website does not reserve the home. We review each request and, if the dates are available, confirm them by email with your total. Your booking is secured once full payment is received. We may release the dates if payment is not received within 48 hours of our confirmation, and we may decline any request.

2. Prices, fees and taxes

Your total is made up of the nightly rate, a one-time cleaning fee and any lodging taxes that apply, and is itemized in your confirmation email. Florida stays include Florida sales tax and the county’s sales surtax and tourist development tax. Prices shown on the website are estimates based on our standard rates; the total in your confirmation email is final. Card payments are processed securely by Stripe, and we never see or store your card number. For some homes we accept payment by Interac e-Transfer, as explained in your confirmation email. Amounts are charged in the home’s currency (US dollars, or Canadian dollars for Mont-Tremblant); your bank may apply its own exchange rate or fees.

3. Cancellation and refunds

If you need to cancel, email us at info@edenhostco.com. Refunds depend on how far ahead of check-in (3:00 PM local time on the arrival day) we receive your cancellation:

• 30 days or more before check-in: full refund.
• 14 to 29 days before check-in: 50% of the nightly rate is refunded, plus the full cleaning fee.
• Less than 14 days before check-in: the nightly rate is not refundable; the cleaning fee is refunded.

Taxes are refunded in proportion to any refunded amount. Refunds go back to the original payment method, usually within 5 to 10 business days. Leaving early, arriving late or not showing up does not entitle you to a refund for unused nights. If you’d like to change your dates instead of cancelling, ask us: we’ll do our best, subject to availability and any difference in price.

If we have to cancel your stay (for example, because the home becomes unavailable or unsafe), you’ll receive a full refund, and we’ll help you find alternative accommodation where we can. Our responsibility is limited to refunding what you paid us.

4. Check-in, checkout and access

Check-in and checkout times are shown on each home’s page and in your confirmation. Early check-in or late checkout is only by prior arrangement. We send arrival instructions before your stay. Please keep access codes and keys private.

5. Guests and house rules

• The person booking must be at least 21 years old and stay at the home for the whole booking.
• The number of guests may not exceed the occupancy listed for the home. Only guests included in the booking may stay overnight.
• No parties or events. Quiet hours are 10:00 PM to 8:00 AM. Some homes use noise monitors that measure sound levels only (they do not record audio).
• No smoking or vaping of any kind inside the home.
• Pets only with our written approval. Service animals are always welcome.
• Please follow any building, condo association or community rules, which we’ll share with you.

We may end a stay without refund if these rules are seriously broken.

6. Damage and the condition of the home

Please treat the home with care and report any damage or problems to us as soon as possible. You are responsible for damage, missing items or extra cleaning caused by you or your guests beyond normal wear and tear, and you authorize us to charge the reasonable cost of repair, replacement or cleaning to your payment method after showing you what happened.

7. Safety and liability

Guests use the home, its pool, hot tub, fire pits, fireplaces and other amenities at their own risk and are responsible for supervising children at all times, especially around water. To the fullest extent permitted by law, Eden is not liable for injury, loss or damage to guests or their belongings, except where caused by our gross negligence or wilful misconduct. We are not responsible for interruptions outside our control, such as utility outages, weather, natural disasters or government orders, but we will do our best to help.

8. Privacy

How we handle your information is described in our Privacy Policy.

9. Use of this website

Photos, text and design on this website belong to Eden or are used with permission. Please don’t copy them or use the site for anything unlawful. We try to keep information accurate, but descriptions, amenities and availability can change, and the website is provided “as is”.

10. General

These terms are governed by the laws of the State of Florida, except where the law of the place where the home is located requires otherwise. If any part of these terms is found unenforceable, the rest still applies. We may update these terms; the version in effect when you book applies to your stay.

Contact

EDEN Host Co (Aden Airbnb Management LLC)
Email: info@edenhostco.com · Phone: 613-266-3570